Tracking Issues

Tracking Issues

If you’re having trouble with campaign tracking — meaning you’ve completed a campaign, but it’s not showing as finished — there could be a few technical reasons behind it. Here’s what you need to know to avoid these issues.


Common Causes of Tracking Issues

1. Ad Blockers or Privacy Extensions

Ad blockers or privacy extensions (such as uBlock, AdBlock, or others) can sometimes interfere with campaign tracking. These tools can block the necessary tracking scripts that confirm your campaign completion.

2. VPNs (Virtual Private Networks)

If you’re using a VPN, it can sometimes cause issues with tracking, especially if the platform detects multiple IP addresses or a location mismatch. This can prevent us from confirming your campaign completion properly.

3. Firewalls or Security Software

Certain firewalls or security software on your device or network can block tracking scripts, which means your campaign may not register as complete. This could happen on both personal devices or on corporate networks with strict security protocols.


What Should I Do?

To ensure that your campaign is tracked correctly:

  • Turn off your ad blockers or set up an exception for Yoinksy.com.

  • Disable your VPN or disconnect from it temporarily while completing campaigns.

  • Temporarily disable any firewalls or security software that could be blocking the tracking process.

Once these are adjusted, we should be able to confirm your campaign completion.


What Happens if I Don’t Turn These Off?

If you complete a campaign with ad blockers, VPNs, or security software enabled, we won’t be able to confirm that your campaign has been completed properly. This may result in the campaign not being credited to your account.


Still Having Trouble?

If you’ve checked your settings and still encounter issues, feel free to reach out to our support team. You can submit a support ticket here or email us directly at contact@yoinksy.com for further assistance.


We hope this helps! Let us know if you need more information or have any other questions.

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